Support

The quickest way to get help is from inside the app, because a report sent from there arrives with the technical context we would otherwise have to ask you for.

Reporting from the app

Open Settings → Feedback and write a report. Pick the type that fits — unexpected behaviour, a crash, something slow, battery, or a suggestion — describe what happened and, if you can, the steps that lead to it. The app attaches a technical snapshot, which it shows you in full before anything is sent.

Your report opens a conversation: replies from us appear in it, and you can answer back. Every report carries a reference code, like FB202608211, which is worth quoting if you write by email about the same thing.

By email

apps@played.es — for anything that does not fit a report, or if the app will not start at all. Please say which iPhone or iPad you have and which iOS version, since that is the context the in‑app form would have collected for us.

We read everything. One person answers it, so a reply can take a few days.

Questions that come up

Does Played come with any audio?

No. Played is a player for files you already have. There is no catalogue, no store and no streaming service inside it.

Where can my files live?

Anywhere your Files app can reach: iCloud Drive, Google Drive, OneDrive, Dropbox, a server, or On My iPhone. You grant a folder and Played browses it from then on. Some providers do not allow other apps to open their folders — Google Drive and Dropbox among them — and in that case the system picker leaves the folder unselectable; you can still add individual files to a playlist.

Will Played delete or change my files?

It never deletes them. Removing something in the app removes the app's reference to it and nothing else. The one thing that does write to a file is tag editing, which is a Premium feature you invoke deliberately: it rewrites the file's title, artist and album, one atomic replacement per file, and only when you confirm.

Which formats work?

MP3, M4A, M4B, AAC, WAV, AIFF, FLAC, CAF, MP4 and MOV — anything the system itself can play. Video files play their audio track and get a frame as artwork.

A file shows a crossed‑out cloud. What does that mean?

It stopped answering: it was moved, renamed, deleted, or the place it lives is offline. Played flags it rather than removing it, because a disconnected drive looks exactly like a deletion and guessing would be worse. Tap the row to give it another try; reconnect the storage and the flag clears on its own. If the file was renamed, Played usually recognises it again and keeps its position, plays and bookmarks.

Why did a cloud file take a while to start?

Because its bytes were not on the device yet. Played asks the provider for the file and starts as soon as it arrives — the player says Downloading… while it waits. The next file in the queue is fetched in the background so an advance usually plays with no wait at all.

Nothing casts to my Chromecast.

The iPhone and the Chromecast have to be on the same Wi‑Fi network, and iOS asks for the Local Network permission the first time you open the output picker — if it was declined, turn it back on in the system Settings for Played.

Transcripts are not available on my device.

They need Apple Intelligence to be supported and switched on, and a language model that iOS installs on first use. The app tells you which of those is missing rather than failing silently. Transcripts do not work in the Simulator, which carries no speech models.

How do I cancel Premium?

In your App Store account settings on the device, under Subscriptions. Cancelling stops the next renewal and keeps your access until the period ends. Deleting the app does not cancel it. Nothing you made is deleted when a subscription lapses — see the Terms of Use.

I paid and Premium is not showing.

Open Settings → Subscription → Restore Purchases. If it still does not appear, make sure you are signed in to the App Store with the account that bought it — and if it was bought by a family member, that Family Sharing is on for that subscription.

What happens to my data if I delete the app?

All of it goes: positions, playlists, bookmarks and the index. Your audio files are untouched, because they were never inside the app. Feedback reports you sent stay with us until you ask us to erase them.